1. Introduction
ionospherex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead generation platform and services.
2. Information We Collect
2.1 Information You Provide
- Contact information (name, email, phone number, address)
- Company information (company name, job title, industry)
- Lead generation requirements and preferences
- Payment and billing information
- Communications with our support team
2.2 Information We Collect Automatically
- Usage data and analytics
- Device and browser information
- IP address and location data
- Cookies and similar tracking technologies
2.3 Lead Data
In the course of providing lead generation services, we may collect and process information about potential leads, including:
- Professional contact information
- Company and role information
- Public social media profiles
- Business interests and preferences
3. How We Use Your Information
We use the information we collect to:
- Provide and improve our lead generation services
- Process payments and manage your account
- Communicate with you about our services
- Analyze usage patterns and optimize our platform
- Comply with legal obligations
- Prevent fraud and ensure security
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With Your Consent: When you explicitly agree to share information
- Service Providers: With trusted third-party vendors who assist in our operations
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:
- Account information: Until account deletion plus 7 years for legal compliance
- Lead data: As specified in your service agreement
- Usage data: Up to 2 years for analytics purposes
- Communication records: Up to 3 years for customer service
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing activities
- Restriction: Request restriction of processing
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve our services and user experience
- Provide targeted content and advertising
You can control cookie settings through your browser preferences.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing in-app notifications
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
13. Compliance
This Privacy Policy is designed to comply with applicable data protection laws, including:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- CAN-SPAM Act
- Other applicable state and federal privacy laws